TOSS: Rapid shop floor support

Producion systems must operate reliably. Should a fault occur or important maintenance work be due, swift action is required. With its Technical On-Site Service (TOSS), EICHLER offers customers direct support at the system. Experienced service engineers carry out both preventive maintenance measures and rapid fault rectification in the event of unplanned breakdowns.

The current project at Semcoglas demonstrates just how effectively EICHLER's Technical On-Site Service supports companies in ensuring the availability of their sytems. In doing so, EICHLER combines proven maintenance expertise with modern digital technologies such as augmented reality.

At Semcoglas, the focus was on ensuring the long-term availability of the system. As part of a scheduled maintenance programme, several automation components were inspected and repaired on-site.

The operation began with a thorough visual inspection of the installed equipment. The components were then removed from the production line and dismantled in accordance with best practice. Following a thorough technical cleaning of both the interior and exterior, preventive maintenance was carried out.

This included, amongst other things, the replacement of fans and the renewal of worn components, where necessary following a visual inspection. Following assembly, all units underwent a functional test. Finally, the equipment was reinstalled in the production system and the restart of production was supervised.

This systematic approach has made it possible to identify and rectify potential causes of failure at an early stage. This reduces unplanned breakdowns and enhances operational reliability in the long term.

A particular advantage of the Technical On-Site Service is the close collaboration between the service engineers at the customer's premises and the experts at EICHLER's head office.

Modern augmented reality technlogies enable specialists to be connected in real time. The expert sees exactly what the technician on-site is seeing. This allows complex issues to be analysed and resolved immediately, working together.

In addition, interactive digital work instructions support the repair process. Step-by-step instructions are displayed directly on the relevant device and guide the technician reliably through each stage of the work. This improves the quality of the work carried out whilst reducing the likelihood of errors.

The project at Semcoglas impressively demonstrates the wide range of EICHLER's Technical On-Site Services. Whether it's scheduled maintenance or urgent troubleshooting - the service ensures short response times, high system availability and maximum support directly at the customer's premises.

At the same time, every successful repair helps to conserve resources. By refurbishing existing automation technology, valuable components continue to be used and unnecessary electronic waste is avoided. In this way, EICHLER combines technical excellence with a sustainable contribution to the industry of tomorrow.